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Plan requirement: IM integration requires an On-call Pro or higher subscription. Learn more

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AI SRE Required Permissions

The following list includes all permissions required when the Slack IM integration uses AI SRE, including basic notifications, War Room, AI SRE conversations, AI-generated post-mortem reports, and incident notification dispatch. In the Slack app OAuth & Permissions page, confirm that each official scope name below is granted. For existing Slack integrations, re-authorize the app if any scope is missing.

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Bot Token Scopes

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User Token Scopes

If you use Slack Incoming Webhook-based Slack bot notifications instead of the Slack App integration on this page, enable Incoming Webhooks in the corresponding Slack app and include the incoming-webhook scope in the OAuth flow.

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1. Install App

1

Add Integration

Go to Flashduty On-call Integration Center → Instant Messaging → Slack, click Add.
2

Authorize App

On the redirected Slack page, select Workspace in the top right corner, then click Allow.2025-09-18-15-03-58
3

Save Configuration

Enter data source name, click Save.

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2. Configure War Room

Ensure the app has been granted the AI SRE required permissions listed at the beginning of this page.
After completing the previous steps, in the Flashduty On-call integration configuration page’s Enhanced Features section, check Enable War Room to activate this feature—no additional configuration needed.

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AI SRE Controls

After you enable War Room, the configuration page shows the following AI SRE controls. Both are enabled by default:
  • Automatically start AI incident analysis: Starts an AI incident analysis when a War Room is created successfully.
  • Allow group @ AI SRE and /fd commands: Lets users @mention AI SRE or use /fd in a Slack group connected through this integration. When disabled, neither entry point responds.
These controls do not take effect until AI SRE is enabled for the account.

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3. Linked Users

In the Linked Users tab of the integration detail page, you can view the linking status between team members and Slack accounts, and quickly complete batch linking.

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View Linking Status

The linked users list shows all team members and their linking status. You can filter by: Search by name or email is supported.

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One-Click Linking

When unlinked members exist, click the One-Click Link button. The system will attempt to obtain Slack account IDs via phone numbers or emails and automatically link them, equivalent to members logging into Flashduty using the same information on Slack.
The system can only push Slack message notifications after members complete linking. If linking fails, verify that the member’s email matches their Slack account.

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4. FAQ

  • Only one IM integration can have War Room enabled at a time. If you have already enabled War Room in another IM integration (such as Dingtalk, Feishu/Lark, or WeCom), you need to disable it there first before enabling it in the current Slack integration
  • When enabling War Room, the system automatically verifies whether the current Slack app has all required permissions. If missing permissions are detected, a warning message appears on the page with a Re-authorize link
  • Click the Re-authorize link to be redirected to the Slack authorization page, which requests the AI SRE required permissions listed at the beginning of this page. After completing authorization, the page automatically returns to Flashduty
  • If your Slack integration was authorized before the War Room feature was released, you will typically need to re-authorize on first use to add the new permissions. Re-authorization does not affect your existing integration configuration or user associations
  • Ensure the Install App step completed successfully without errors
  • Go to the relevant Slack channel, execute /invite @Flashduty command
  • When you see joined or added by xxx to xxx prompt, it means successfully added
  • Add the app authorizer to the public channel
  • Follow the method from the previous question to add the app to the channel
Please try again. This may be due to server-Slack communication exception causing authorization failure. Return to the add data source page and retry. If the error persists after retry, please contact customer service.
Please try again. This may be due to Flashduty server communication exception with Slack when obtaining permanent authorization code. Return to the add data source page and retry. If the error persists after retry, please contact customer service.
Please try again, this may be a temporary Slack service issue. If the error persists after retry, please contact customer service.
Please try again. This may be server-Slack communication timeout. If the error persists after retry, please contact customer service.
Please try again. This may be a Flashduty On-call server error (e.g., data source was disabled). If the error persists after retry, please contact customer service.
Please try again. If the error persists after retry, please contact customer service to log and resolve new issues.
  • Check again that the app has been granted the AI SRE required permissions listed at the beginning of this page
  • For previously authorized Slack IM integrations, you need to manually re-authorize Slack in the Flashduty On-call integration configuration page for the app to obtain the permissions required for AI SRE
  • See the FAQ section in War Room documentation